571 West St.
Office Number: (519) 759-1000
Fax Number: (519) 753-1470
Jewel 92 Studio: (519) 759-4212
Jewel 92 Toll Free Number: 1-877-505-FM92
Office Hours of Operation:
Monday – Friday: 8:30a – 5p
Saturday – Sunday: Closed
Prizes are not transferable, must be accepted as awarded, and may not be substituted or converted to cash, except by FM 92 The Jewel/AM 1380 as indicated below. FM 92 The Jewel/AM 1380 reserves the right to substitute a prize of equal or greater monetary value, whether in cash or otherwise, if a prize cannot be awarded as described. FM 92 The Jewel/AM 1380 however, will not be responsible if weather conditions, event cancellations, or other factors beyond their reasonable control prevent the Prize or any part of the Prize from being fulfilled. In any such event, winners will not be provided with a substitute or cash equivalent for the Prize or any such part of the Prize.
How do I pick up my prize
Prizes can be picked up at our reception desk anytime Monday to Thursday between 9am-5:30, Friday 9-7pm and Saturday 11am-1pm.
Please call reception at (519) 759-1000 to confirm that your prize is in.
We are located at 5312 Dundas St W, Toronto M9B 1B3
What do I need to bring?
Any form of VALID government issued photo identification.
Can a friend pick up my prize?
Can my friend pick up my prize? NO, someone else can not pick up your prize. You or a family member have to be the person who picks up your prize and you should make arrangements with our receptionist before doing so, at (519) 759-1000.
BUT can my family pick up my prize?
Yes, family members may pick up your prize; however, it can only be family members that have the same last name as you. AND they must have a copy of your ID along with a letter giving them permission to pick up the prize on your behalf.
When can I win again?
You and the members of your household are eligible to win after 90 days for daily prizes ($50.00-$500). Prizes valued at $500-$5000.00, you are eligible to win after 2 years.
How long do I have to pick up my prize?
You have 30 days to claim your prize from the date of your win. If you are not able to claim your prize within the 30 day time-frame, please phone the receptionist and arrangements will be made to hold the prize for up to 1 week only. If you do not make an official arrangement with reception or promotions, your prize will be forfeited. Please ensure that you always call reception at (519) 759-1000 to make sure your prize is available at the time you wish to pick it up. These rules are subject to change with notice from the station. Some restrictions apply. Winners will be notified by telephone.
Can you mail my prize to me?
Unfortunately FM 92 The Jewel is not responsible for mailing prizes. If you wish to have your prize mailed, you can send a self addressed stamped envelope (provided it is accompanied by a FM 92 The Jewel/AM 1380 waiver) which must be completely filled out and a photocopy of your ID, or arrange for a courier (at your own cost) with our receptionist.
- Cannot be exchanged.
- Are accepted as awarded and are non-transferable.
- If an event (concert, movie screening etc.) is cancelled, FM 92 The Jewel/AM 1380 is not responsible for substituting a prize, or refunding any costs incurred by prize winner. For Movie Premiers – All seating for FM 92 The Jewel/AM 1380 movie premieres is on a first come first serve basis. Please arrive early to ensure your admission.
- By entering the contest the entrant / participant agrees to be bound by these rules & regulations.